ASMPT SMT Solutions

SMT topics in focus

SMT topics in focus

The new EMEA service contract

Customized service concepts for maximum machine availability

In electronics manufacturing, every detail matters. With ASMPT’s EMEA service contract, you establish a dependable partnership for your entire factory – covering all ASMPT SMT product lines. Benefit from predictable availability, rapid response times, customized service solutions, and expedited access to our expert team around the clock.

Whether through on-site support, remote maintenance, or digital support tools, we ensure your factory operates reliably and efficiently both today and in the future.

We will gladly support you in identifying the most suitable service package!

Service tailored to your needs – with scalable contracts

With our tiered service contracts, you receive exactly the level of support your production requires. From reliable basic coverage to premium service with maximum availability – you decide the level of security, response time, and support that best suits your needs.

Level 1

The solid basic contract for your operational reliability

Our entry-level package offers a reliable service solution for day-to-day operations. It is ideal for companies with scheduled maintenance windows and stable production times. With Level 1, you ensure that you’re not left on your own when support is needed – demand-oriented and without oversized service components.

Level 2

The extended service for your dynamic production environment

Gain additional flexibility and faster response times – perfect for lines with extended shifts or fluctuating workloads. This service level combines efficiency with availability, giving you a clear advantage in operational reliability.

Level 3

Your full-service package for maximum availability

When every minute counts in your factory, this service contract is the right choice. Our premium service is available to you around the clock, seven days a week. Highest priority in case of disruptions and rapid response times ensure your production equipment remains fully operational at all times.

Prepare your production for the future – with a scalable service contract

Rely on a service that grows with your requirements. Secure your customized service contract now – our experts are happy to advise you and help you choose the optimal solution for your electronics production.

Secure your service contract now

You can now benefit from a new, free service hotline for all ASMPT SMT products – available Monday to Friday from 08:00 to 17:00. For customers who require support outside these hours, we offer attractive service contracts with extended hotline availability. The existing 24/7 SIPLACE hotline for customers in Germany will remain available until December 31, 2025.

Four advantages that make the difference

Discover the key benefits of an EMEA service contract – for increased availability, improved control, and sustainable efficiency in your production.

Availability Guaranteed

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Three service levels with defined response times – up to 24/7 support with a 4-hour response. You receive priority in case of disruptions and benefit from fast assistance by our experts – remotely or directly on-site.

Systematic Maintenance

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With structured maintenance modules such as "Yearly Maintenance," "Head Maintenance," and the "Health Check," you effectively prevent breakdowns. The result: stable processes, reduced downtime, and extended machine lifespan.

Predictable Costs, Customized Service

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Your contract is tailored to your requirements – aligned with your number of production lines, availability needs, and desired response times. Online services such as the Academy and Virtual Assist can be flexibly integrated – providing full cost control.

Know-how Included

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Take advantage of innovative tools such as Virtual Assist or our ASMPT Academy to deliver knowledge exactly where it is needed – directly at the production line. For faster troubleshooting, shorter training times, and a stronger team.

We have set up a
new hotline for you

EMEA Service

Contact us – our experts are here to support you

Would you like to receive detailed information about the EMEA Service Contract or request a tailored offer?

Get in touch with our service team!

Get your service contract

EMEA Hotline Contact

Contact our service team at:

Germany: +49 89 205090 636
Central & Eastern Europe & Middle East: +43 1928 347 111
Southern Europe & Africa: +33 1591 40040
Northern Europe: +46 8121 04440
UK & Ireland: +44 1305 235 303

Best-in-class solutions

As the industry’s technology leader, ASMPT offers a broad portfolio of best-in-class products. Our solutions stand out with their perfect interaction of hardware, software and service components – powerful, smart, and ready to raise your production to a new level.

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