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SMT topics in focus

Interaktives eMagazin

SMT topics in focus

Interaktives eMagazin
Trial and offer

Virtual Assist

Our AI genius for your shop floor

Technicians and engineers need meaningful information at the right time in the right place – after all, every minute counts when the line must be kept running. Our AI-supported Virtual Assist system shares its knowledge, understands human speech, and even learns new things.

Your employees can resolve potential line stops on the spot by simply asking Virtual Assist for the steps they need to take. The fact that individual information can also be stored in Virtual Assist regardless of the equipment’s manufacturer means that your employees can keep everything under control and benefit from the system’s high level of data security. The intelligent system continuously learns and shares its knowledge with your teams. This speeds up the feedback process and shortens the training period for employees.

Virtual Assist

“Hello, how can I help you?”

Virtual Assist: Voice-based knowledge transfer – anywhere and anytime.

Complete toolkit

A comprehensive toolkit enables quick and efficient knowledge transfer for technicians and engineers in electronics production.


AI and NLP

Our AI learns from each interaction with the assistant and continuously improves the user experience. Even manufacturer-independent information can be integrated.


In-depth neural search

Ask Virtual Assist for information the same way you would ask an expert or an experienced colleague.



Get access to documents, tutorials, troubleshooting guides, service reports, web pages, videos and other unstructured data sources for quick troubleshooting and efficient learning.


Smart support for all repair and maintenance activities on the shop floor

Benefits for technicians and engineers

  • Central platform for comprehensive support
  • Quick access to relevant information
  • Integration of own notes
  • Rapid troubleshooting

Benefits for managers

  • Minimized downtime and uninterrupted production
  • Efficient dissemination of information for employees
  • Reduced training time for new employees
  • Occupational safety through instructions and tutorials
  • For technicians
  • For managers
As a service engineer, the ASMPT Virtual Assist app has been incredibly helpful in allowing me to quickly find any technical information I need, whether I'm on-site or working from home. With its simple voice input and instant search filtering, I can immediately respond to customer requests and efficiently troubleshoot problems without wasting time searching for information. This innovative app has truly revolutionized the way I work, and I'm excited to have it as an indispensable tool in my daily workflow.
Craig Richardson, Field Service Engineer at ASMPT
Since I joined ASMPT, I have had to familiarize myself with many new technologies, which has been a real challenge for me. With Virtual Assist, I am able to analyze and complete the work orders assigned to me by easily accessing the corresponding documentation. This tool has significantly expanded my expertise in a short amount of time, and I can say that without exaggeration. Virtual Assist has been my favorite tool from the beginning, as it allows me to have all the necessary information on my smartphone. In terms of service support, Virtual Assist opens up completely new dimensions, and there is currently nothing comparable on the market. It's like a tool from the future that already exists today. I hope you find it as amazing as I do!
Matheus Silva E Silva, Field Service Engineer at ASMPT

Talk to us and request a 30-day trial or an offer

Test the features and functions of the Essential Package 30 days for free. Feel free to request a non-binding offer if we have already convinced you.
Are you interested? Please feel free to contact us.

Request a 30 day trial or an offer

Best-in-class solutions

As the industry’s technology leader, ASMPT offers a broad portfolio of best-in-class products. Our solutions stand out with their perfect interaction of hardware, software and service components – powerful, smart, and ready to raise your production to a new level.

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